You're about to hand a stranger a key to your home. That deserves more thought than picking the cheapest quote on Google. Here's what actually separates Edmonton's trustworthy cleaners from the ones you'll regret — and the exact questions to ask.

1. Are They Insured? (Ask for Proof, Not Promises)

"We're fully insured" is easy to say. A legitimate company will tell you what that means without hesitation: liability coverage if something breaks, and coverage if a cleaner is injured in your home. If the answer is vague or defensive, that's your answer.

2. Who's Actually Coming Into Your Home?

Ask whether cleaners are employees or subcontractors, whether they're background-checked, and whether you'll get the same crew each visit. High turnover and random strangers are how things go missing and standards slip. Consistency is the hallmark of a real operation.

3. What's Actually Included?

Get the checklist in writing before booking. "Deep clean" means wildly different things to different companies — one company's deep clean is another's standard. Ask specifically about the things people forget: inside the oven, behind the toilet, window tracks, baseboards. Vague answers here mean vague cleaning later.

4. How Do They Handle Complaints?

Every company misses a spot sometimes. What matters is the policy: do they come back and fix it free? Within how long? A company with a clear re-clean guarantee (like our next-business-day promise) is confident in its work. A company with no policy is telling you something too.

5. Is the Pricing Transparent?

You should know the price before anyone picks up a mop. Be wary of quotes that can't be confirmed in writing, "starting at" prices with no upper bound, or pressure to decide on the spot. In Edmonton, reputable companies give free, confirmed quotes — usually within hours, not days.

Red Flags Worth Walking Away From

  • No business name, just a first name and a cell number
  • Cash-only, no receipts
  • Can't describe what's included in the clean
  • No online reviews, or reviews that all appeared in the same week
  • Refuses to provide proof of insurance
  • Quote changes dramatically on arrival day

The Review Test

Read the 3-star and 4-star reviews, not just the 5-stars. They're where you learn how a company handles imperfection — and every company has imperfect days. A pattern of "they came back and fixed it" is worth more than a hundred flawless 5-star reviews. (We're at 68 five-star Google reviews and counting, and we're proudest of the ones where we made something right.)

Trust Your Gut on the First Call

Do they listen? Do they ask about your home, or just quote a number? Do they sound like people who care about the work? You're entering an ongoing relationship — the first conversation usually tells you everything. Call us and judge for yourself: (825) 975-4655.